Kaizen: Getting Better by Working Together
/Kaizen: Getting Better by Working Together
A Team Approach to Quality Improvement
Hear administrator Bill Pierce from Heritage House in Shelbyville, IN describe how he threw his old QA quarterly (boring) meetings out the window, and in their place, redesigned three key elements:
Management Team daily rounding became ways to be accessible and supportive to the staff
Management Stand-Up expanded to include staff closest to the residents
QA became short, frequent, and focused QI meetings with staff teams, including on-the-spot QI for individual incidents