Cathie Brady has over thirty years experience providing services and advocating for the elderly in a variety of settings. Cathie brings a background and expertise in organizational development and high involvement leadership. Her work has always been informed by her personal experiences of being the daughter of a mother with early onset dementia. Cathie has directed town aging services programs and clinics, and was the Regional Long-Term Care Ombudsman for Eastern Connecticut for ten years. Cathie has a master's degree in Organizational Management from Eastern Connecticut State University.  

Barbara Frank has devoted her career to national, state, and local long-term care improvement work.  For 16 years she directed policy and program work for National Citizens' Coalition for Nursing Home Reform in Washington, DC. There, in 1985, she directed a landmark study, A Consumer Perspective on Quality Care: The Residents’ Point of View. At NCCNHR, she helped establish the Long Term Care Ombudsman Program and the national ombudsman support center. Frank facilitated the Campaign for Quality Care, a coalition of provider, practitioner, labor, government and consumer organizations to enact the Institute of Medicine’s report on nursing home care into OBRA ’87. As Connecticut's State Long Term Care Ombudsman, she brought providers, health professionals, and state agencies together to rethink restraint use, institute consistent assignment, and individualize care. Frank facilitated the initial gathering of the Pioneer Network and served on its board. Barbara co-authored “Nursing Homes: Getting Good Care There” and “Health Care Workforce Issues in Massachusetts.” She has an MPA from Harvard’s Kennedy School of Government.