From Institutional to Individualized Care (Part Four)

The How of Change: What A Difference Management Makes!

Centers for Medicare & Medicaid Services (CMS)
Originally Satellite Broadcast & Webcast on Friday, September 14, 2007

Part four includes information about the basics of an effective change process, the importance of inclusive leadership, workplace practices to achieve staff stability, and why individualizing care is better care. One home tells its story of stabilizing staffing to commit to taking on change. Several leaders describe the how and why of instituting consistent assignment.

  • Section 1: The How of Change - an effective process for transforming from Institutional to Individualized Care

  • Section 2: Explore of the importance of inclusive leadership with examples from practitioners about how staff inclusion makes their changes successful and sustainable

  • Section 3: Identify workplace practices to achieve staff stability, featuring one home’s journey from high turnover to high retention and with it, high performance

  • Section 4: Demonstrate why individualized care is better care, with contributions from a physician, nurses, and other practitioners, including Carter Williams, sharing direct experiences with the clinical efficacy of individualized care

Goals:
The goals of this broadcast are to describe a change process that supports the transformation from institutional to individualized care, explore the importance of inclusive leadership for an effective change process, identify workplace practices to achieve staff stability, and to demonstrate through hard data and clinical concepts why individual care is better care.

Objectives:
After viewing this program, participants will be able to:

  • Understand the importance of an iterative, inclusive changes process

  • Recognize the importance of encouragement, valuing and developing staff, and committing to create concrete ways of being able to execute exemplary leadership practices

  • Identify specific ways to improve staff stability

  • Know irrefutably that individualized care is better care

Target Audience:
This program is targeted to Regional Office and State Survey agency LTC Surveyors, LTC providers, QIOs, and consumers.

Faculty:

  • Cathie Brady, Co-Founder, B&F Consulting

  • Barbara Frank, Co-Founder, B&F Consulting

  • Marguerite McLaughlin, Manager of Educational Development, Quality Partners of RI, Providence, RI