Organizational Self-Assessment
/Communication Infrastructure for Engaging Staff in Individualizing Care
QI Huddles Closest to the Resident
/Engaging Staff in Individualizing Care
Staff describe how they improve quality by moving their discussions to the staff who care for residents every day. QI closest to the resident is a working partnership of the clinical team, with the CNAs and nurses know their residents intimately.
This video was produced as part of an initiative by the Pioneer Network, Engaging Staff in Individualizing Care.
Involving CNAs in Care Plan Meetings
/Involving CNAs in Care Plan Meetings
CNAs and other care plan team members explain how to involve CNAs in care plan meetings and the benefits of doing so.
This video was produced for the Pioneer Network for a toolkit on Engaging Staff in Individualizing Care.
Huddle Facilitation Tips
/Huddle Facilitation Tips
Hear Stacey Johnson, the Director of Nursing for Holy Cross Village in South Bend, IN describe how she manages group dynamics to get the most out of huddles. She discusses how she keeps huddles on track when staff have side issues or concerns, and how she encourages staff to join in the conversation who may otherwise hold back.
This clip is an excerpt from Everyone Stands Up Together, a video describing how Holy Cross Village took their daily management stand-up meetings from being held behind closed doors, to inviting the staff working closest with the residents.
Engaging Staff in Individualizing Care
/Having CNAs Own the Quality of Care They Provide
Read MoreWhat a difference management makes!
/What a difference management makes!
In Loving Memory of Susan C. Eaton
July 9, 1957 – December 30, 2003
In 2002, CMS commissioned research by Susan Eaton into the causes of turnover in nursing homes. She compared practices at high and low turnover homes. Her findings provide guidance on ways to stabilize staffing from day-to-day.
Below, is a chart of the five management practices she found to contribute to high retention:
Click the button below to download Susan’s work, ‘What A Difference Management Makes’.